Specialist (Finance) OTC

* Title: Specialist (Finance) OTC 
 
Location: GSC BOG 
 
Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs. 
 
Key Responsibilities: 
 


* Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio. 


* Request and/or confirm payment supports to clients as appropriate. 


* Follow up on the correct application of payments received by clients. 


* Keep customer contact information updated in the collection application. 


* provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy. 


* Perform account reconciliations with clients as required. 


* Timely management of balances in favor with clients or with internal areas. 


* Strict compliance with the collection policy according to the escalations and established times. 


* Management and compliance with KPI's and assigned budget. 


* Develop a sustainable relationship with internal and external stakeholders. 


* Annual update of the process support documentation. 


* Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts. 


* Maintain communication with internal/external/third parties to meet customer expectations. 


* Provide proactive problem resolution and corrective actions to ensure service excellence. 
 
Skills / Requirements: 
 


* Students/Professionals in fields such as public accounting, finance, business administration, or financial management. 


* A minimum of 1 years of experience managing accounts payable processes. 


* Good level of MS Excel and other MS Office tools. 


* Customer service and communication skills. 



* English level B2. 


* Teamwork and autonomy. 
 
Relevant information: 
 


* Type of Contract: Indefinite - Directly with DHL Colombia. 


* Performance bonus up to 16% of salary ($387.171 max) 


* Food Allowance: $95.564