Security Supervisor

About Us

At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people.

For over a century, our iconic resort has set the standard for luxury and service in the Bay Area.

We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues.

Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area.

Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Direct, monitor and assist in all hotel security and safety related programs.

Perform protective, preventative, safety, and security related enforcement functions touring hotel complex to ensure the safety and wellbeing of all hotel guests, associates, and vendors.

Implements and monitors all related SOP's, Mission Vision, and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats.

Essential Duties and Responsibilities


* Understands Security related SOP's, property rounds and inspections.


* Completes daily documented tours of entire hotel complex, promotes safe work practices.


* A complete understanding of all Emergency related procedures (Fire, Medical, Weather, Bomb Threat, etc).


* A complete understanding of all security related systems - CCTV, Radio, Key Card System, Fire Panel, etc.


* A complete understanding of all incident reporting forms ensuring they are completed correctly based on factual investigations.


* Works closely with all hotel department heads and MOD's to ensure hotel security.


* May participate in hotel investigations.


* Assists Chief Engineer in maintaining key control procedures.


* Takes immediate actions on security related issues.


* Keeps abreast of local criminal activity that may impact hotel.


* Able to properly handle guests who may be under the influence of alcohol, drugs or are otherwise incapacitated.


* Projects confident, enthusiastic, and helpful attitude.


* Has a basic understanding of PC operation and a working knowledge of Microsoft Office Software programs and internet use.


* Ability to remain calm in stressful situations, seen as a strong leader throughout the hotel.


*...