Operations Leader

Role Overview:


* Purpose: As a player and coach, lead a high-performing team within our Inside Sales and Operations group to support both customers and the outside sales team.

This role focuses on driving gross profit and margin improvements through effective management of quoting, proposals, order entry, and customer service activities—leveraging our ERP and CRM systems.


* Function: Provide strong, efficient leadership across key operational functions including quoting, order processing, vendor coordination, and inventory management, all while enabling business growth.


* Method: Utilize and maintain key performance indicators (KPIs) to drive timely software renewals, manage maintenance contracts, oversee a growing hardware inventory, uphold pricing and margin targets, and nurture relationships with strategic vendors.

Responsibilities:


* Lead and manage the Inside Sales team by setting clear goals, defining career development paths, and providing ongoing coaching to support professional growth.


* Oversee the creation and execution of quotes, proposals, and customer orders.


* Develop and enforce clear, consistent Standard Operating Procedures (SOPs).


* Create and maintain dashboards that track open quotes, orders, bookings, and backlog for AutomaTech.


* Coordinate and organize training activities, including class scheduling, logistics, and attendee management.


* Support efforts to maintain and improve gross profit and margin performance for
AutomaTech' s product portfolio.


* Serve as a key member of AutomaTech' s leadership team, reporting directly to the Vice President and General Manager.

Competencies: Skills, Knowledge, and Experiences


* Bachelors Degree in Business Administration or Finance or Operations required


* Strong Financial Acumen to support things like revenue, gross profit, gross margin, and EBITA


* Seven + years of successful inside sales leadership and/or operations experience


* Five+ years Super User of Salesforce administration experience a plus


* Working knowledge of office 365 and MS Teams


* Strong working knowledge of ERP Systems


* Strong Continuous Improvement drive to evolve our operations

Position Location:



* Plymouth, MA (AutomaTech's Corporate Office)


* From time to time, the candidate may need to travel to support customers and events

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AutomaTech operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America.

As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serv...