Industrial Customer Satisfaction Engineer

Mission


* Drive Customer Centricity in entities.


* Align all the internal stakeholders in order to ensure an excellent Customer Experience according to the Business priorities.


* Define and follow-up the improvement action plan and priorities with a continuous improvement mentality.

Main Activities
• Continuously listen to Voice of Customer and the feedback related to his perimeter;
• Contribute to create satisfaction by ensuring customer issues are well managed and ultimately prevented;
• Ensure a reliable process is operating to solve customer complaints fast and effectively;
• Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest;
•Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them;
• Ensure that customer complaint leads to Robustness program update (PCP, FMEA, ...);
• Lead execution of containment actions for known problems
• Is also responsible to deal with complaints generated by other Schneider entities to the plant

Key Competences
• Communicate Effectively
• Focus on Customer
• Issue Resolution
• Continuous Improvement
• Foster collaboration and networking
• Influence and Convince
• Quality Authority
• Business Acumen
• Change Management & Implementation Methodology
• Customer Experience Performance
• Customer Quality Analytics
• Digital Acumen
• Working knowledge of Microsoft Office Suite
• Quality improvement tools, techniques & models
• English B2

• Preferred 3 years experience in the specific role.

What's in it for you?


* Contratto a tempo indeterminato;


* Flessibilità sul lavoro;


* Lavoro entusiasmante in un'azienda internazionale, con opportunità di guidare e contribuire a diversi progetti collaborando con team interregionali;


* Formazione speciale personalizzata in base alle esigenze e agli obiettivi di carriera;


* Opportunità di sviluppo sulla base di chiari percorsi di carriera, per crescere attraverso l'esperienza e l'esposizione;


* Un ambiente in cui i dipendenti hanno pari opportunità di raggiungere il loro massimo potenziale, a seconda delle prestazioni e delle aspirazioni personali;


* Programma di congedo familiare globale;


* Mensa.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

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