Head of Commercial Technology, SLM

JOB DESCRIPTION

The Head of Small Lower Middle Commercial Insurance Technology will work closely with the Commercial Insurance CIO to define a technology strategy and related execution plans to support multiple transformation programs in Small Lower Middle Commercial Insurance (SLM CI).

The Head of Small Lower Middle Commercial Insurance Technology will also be part of the Commercial Insurance Technology and broader North America Technology leadership team and will be responsible for the management of all the Information Technology related project and activities (change, run, risk, and budget management) for the Small Lower Middle Commercial Insurance (SLM CI) specific portfolio of programs and applications.

Key Responsibilities:

Business Engagement - Work closely with business and Commercial Insurance stakeholders to build alignment and define technology strategy, technology roadmap and execution plans.

Communicate on a periodic basis, negotiate success, report progress, manage and resolve risk and issues.

Program management - Manage multiple, concurrent business transformation and technology programs and projects.

Ensure projects are delivered on time, on budget, meeting business expectations and quality standards.

Ensure issues and risks are raised and managed in a timely manner.

Ensure Chubb Project management standards are observed.

Software Engineering - Manage development of multiple applications, adhering to Chubb's architectural standards and system development frameworks (agile and waterfall)

Service and Risk Management - Manage and report on service levels for multiple global, regional and local systems.

Manage related ITIL Processes (e.g.

incident, problem, change management), Information Security Process (e.g.

Vulnerability management) and RIsk MAnagement processes (e.g.

currency)

Team Leadership - As a key member of the Global Commercial Insurance Technology Leadership team, lead and motivate diverse, distributed Chubb and partner teams.

Own the talent agenda (acquisition,retention) for the Operation and Commercial Insurance technology function
Strategic Leadership:
• Develop and implement a comprehensive technology strategy that aligns with Chubb's overall business goals.
• Stay abreast of emerging technologies and industry trends, identifying opportunities to incorporate new tools and techniques.
• Foster a culture of continuous improvement and innovation.

Integration and Collaboration:
• Work closely with other technology leaders to integrate Claims platforms with Chubb's existing systems and third-party platforms.
• Collaborate with cross-functional teams to ensure seamless operation and alignment with business objectives.

Stakeholder Management:
• Engage with senior leadership, providing insights and recommendations on the technology strategy that enables the Claims strategy.
• Manage relationships with external vendors and partners, ensuring they meet Chubb's standards and deliver value.

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