Business Systems Analyst, Retirement Benefits Operations

Position Summary

Serve as the technical liaison for Retirement Benefits Operations and Technical Operations with programmers, vendors and operations.

Collect and analyze data to ensure accurate and effective administration.

Write requirements, maintain documentation, perform testing, prepare reporting, and maintain excellent relationships internally and externally in accordance with Company mission, guidelines, client needs and legislative requirements.

"Position requires access to Personally Identifiable Information and/or Personal Health Information to complete job requirements."

Key Duties and Responsibilities



* Analyzes programming changes and/or system enhancements to existing programs; tests and verify the accuracy of program changes.


* Tests programming changes due to bug fixes, enhancements, development, and version upgrades.


* Collaborates with programmers, operations, and external vendors to drive quality output through understanding and consideration of impact to all areas


* Provides technical support, training, and problem resolution to end users.


* Designs, generates, creates, and evaluates operational reports, queries, data, and procedures regarding systems, including scheduling and distribution of reports.


* Analyzes data files, proactively identifies trends and/or issues and collaborates with operations to enhance our clients' experience.


* Writes requirements for software changes, coordinates changes with vendors and operations.


* Represents Retirement Benefits Operations and Technical Operations on projects for new and existing client implementations, including establishing requirements, planning, testing and communicating with the project team, internal operations clients and external partners.


* Documents system and client support processes, including maintaining operations workflows and documentation.


* Maintains excellent internal relationships client and external partner relationships to advance client and participant experience and relations on behalf of Zenith.


* Performs other related duties and special projects as assigned.

Working Conditions/Physical Effort


* Normal degree of physical effort in a typical office environment with comfortable, constant temperatures and absence of objectionable elements.


* May be required to work remotely.

Minimum Qualifications


* High school diploma but 4 year college degree is preferred.


* Two years of experience as a Business Systems Analyst or two years of experience working in a benefit administration environment with applicable technical expertise.


* Experience working with group Retirement Plans with an emphasis on Defined Benefit Plans.


* Strong working knowledge of Excel, SharePoint, Smartsheet, and Microsoft Suite.


* Basic understanding of business practices with good understanding of project management methodology.


* An understanding of database systems and applications.
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