Customer Success Manager

Schneider Electric has an opportunity for a Customer Success Manager in our XX Hub/Site

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.

Our 135,000+ employees thrive in more than 100 countries.

From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

https://youtu.be/4EtpkB0cuXE

Great people make Schneider Electric a great company.

What do you get to do in this position?

Electronically interact with customers to ensure delivery on the customer promise and increase their use and resulting benefit from the services they receive:


* Nurture and develop client relationship to help clients extract the maximum value from SE contracted services.


* Identifies & match client's needs with SE products & services to drive successful expansion/renewal.


* Secure customer experience & satisfaction for SE contract service offers (jointly with Connected Services Hubs (CSH), formerly Service Bureaus).

Characteristics:


* Aligned by digital offer / recurring contracted service


* Focus is on electronic interaction with the customer


* Numerous customers (500+) spread all over the world


* Focus on conversion from traditional to digital contracts and renewal process.


* Context of low to high expansion opportunity

Qualifications

We know skills and competencies show up in many different ways and can be based on your life experience.

If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if you fit the following requirements


* >2 years of experience in related positions.


* Quality knowledge (industrial processes)


* Preferably, Product knowledge (energy products, energy systems, industrial automation)


* Advanced English


* Communication and digital Skills


* Analysis Capacity


* Leadership skills


* Problem Solving


* Proactive, influence, resilience management.

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer.

Click to find out more about working with us: http://se.com/mx/carreras

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners.

We're recognized around the world for welcoming people as they are.

We create an inclusive culture where all forms of diversity are seen as a real value for the company.

See what our people have to say about working for Schneider Electric.

https://youtu.be/C7sogZ_oQYg

Let us learn about you! Apply today.

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