Technical Support Engineer Industrial Automation

Are you a customer-focused problem solver with a passion for automation and a love for variety in your workday? If so, we'd love to welcome you to our team in Uccle, Brussels!

As a Technical Support Engineer, you'll receive comprehensive training to equip you with the knowledge and tools needed to support our customers.

You'll provide expert technical and commercial assistance via phone, email, and chat, using your skills and our digital resources, including a dedicated lab, to deliver effective, solution-oriented support.

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Your key responsibilities


* Advise customers on selecting the most suitable products for their needs.


* Troubleshoot and resolve product errors or programming issues.


* Assist with product defects and recommend suitable replacements.


* Review and adjust configurations to ensure technical feasibility.


* Continuously expand your expertise through regular training sessions.


* Grow within the role by exploring areas such as industrial automation, low-voltage systems, critical energy applications, and software.


* Maintain accurate and up-to-date customer interactions in our CRM system (Salesforce).


* Get a hands-on introduction to the role with guidance from an experienced colleague who will share insights and answer your questions.

Your profile



* 0-5 years of experience in the role.


* You are proficient in Dutch and French, both orally and in writing, with English being an advantage.


* You have a Bachelor's or a Master's degree in Electrical Engineering or similar field.


* You have technical knowledge and insight into the electrical engineering sector.


* You are proficient with ICT systems (SAP, Salesforce as CRM, and Office365).


* You work in a team but are also independent, think in terms of possibilities and solutions, and have a positive and proactive attitude.


* You are flexible, decisive, and customer-oriented, and you understand that your customer finds it important to be helped quickly and efficiently.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and d...