Access Center Specialist II - Otolaryngology ENT

Nemours is seeking an Access Center Specialist II - Otolaryngology for Wilmington, DE location.

The Access Specialist II - Serves as a liaison between the provider and the patient to ensure patients' access needs are met timely.

This is a versatile position that supports provider activity at Nemours Children's Hospital, Delaware and our partner hospitals/locations by processing scheduling requests from patient families or Nemours providers via fax, email, or web portal, daily completion of reports and work queues to ensure quality standards are met, and receiving incoming calls from patients/providers via telephone.

The Specialist performs registration and insurance verification activities in accordance with established hospital and departmental policies and procedures, and ensures timely creation of a patient encounter.

This position works with partner hospitals, off-site office locations, community and Nemours primary care providers, and families to obtain the necessary information required for accurate registration and insurance verification.

In addition, the Specialist communicates with patients/providers via telephone to ensure accurate, prompt and courteous scheduling of specialty appointments according to established division guidelines.

This position is responsible for obtaining and entering accurate demographic insurance information for all encounters.

The Access Specialist II is required to discuss financial obligations with patient families and collect when appropriate.

The Access Specialist II is responsible for monitoring registration and insurance related items that fall into patient work queues to ensure timely claim filing.

This role work collaboratively with Surgical Coordinators and department managers to ensure all patients' access needs are met.

The Access Specialist II is required to provide superior customer service to both internal and external customers and represent Nemours in a positive, professional manner.

They are responsible for demonstrating a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times.

Essential Functions:

1.Make outbound calls to families to schedule patient/provider requested appointments and follow up needed.

2.

Promptly answers incoming calls from patients/providers to schedule appointments for patients as needed.

3.

Process patient/provider consult requests received via email, EPIC in basket messages, or through the Nemours app.

4.

Provide a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication.

5.

Ensures efficient processing and documentation of all information required for insurance verification, registration and billing in the Electronic Medical Record (EMR) system.

6.

Schedule patient appointment according to established division guidelines and communicate updates and barriers in a timely manner.

7.

Ensure urgent diagnosis and appointments ar...