Technology Support III - AWS

Job Description:
Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III Specialist at JPMorgan Chase within the Corporate and Investment Bank - Payments Technology Team, you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

You will apply your expertise to provide Application support and help establish Site Reliability Engineering (SRE) practices for critical Payment systems built on modern technology stack as we embrace cloud transformation.

Job Responsibilities


* Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.


* Collaborate across partner teams to establish and maintain Service Level Objective (SLO), Service Level Indicator (SLI), and Error Budget for key Production services and proactively resolve issues before they impact customers.


* Performs essential day-to-day duties around Incident, Problem (RCA), Change Event (monitoring/alerting) management.


* Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability.


* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.


* Develop and maintain alerting mechanisms to promptly detect and respond to incidents.

Collaborate with cross-functional teams to resolve issues and minimize downtime.


* Design and implement Datadog instrumentation strategies to monitor application performance, infrastructure health, and user experience.

Ensure comprehensive coverage and accurate data collection .


* Identify issues for escalation and communication and provide solutions to the business and technology stakeholders.


* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required Qualifications, Capabilities, and Skills


* Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.


* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud, with specific experience in public cloud AWS.


* Experience in observability and monitoring tools and techniques, and exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.


* Experience with cloud platforms AWS and their integration with Datadog.

AWS Certified Solutions Architect or...