Supportive Case Manager - YMCA of the North Shore

Make a lasting impact in your community.

Join the Y.

The YMCA is a leading nonprofit committed to strengthening communities through youth development, healthy living, and social responsibility.

We are currently seeking a Supportive Case Manager to join our child care team and provide critical support, guidance, and casework to toddler, preschool, and school-age children and their families, especially those referred through the Department of Children and Families (DCF).

What You'll Do:

As a Supportive Case Manager, you will play a key role in helping children and families navigate challenges and access the support they need.

You will collaborate with internal staff and external agencies to ensure families receive coordinated care and support throughout their journey with the Y.
Key Responsibilities:


* Manage intake and enrollment procedures for children referred by DCF


* Serve as a liaison between the YMCA, DCF, and the child's support team


* Collaborate with external agencies to assess and evaluate individual needs


* Maintain accurate and confidential case documentation and files


* Develop and implement Individual Service Plans (ISPs) based on goals and observations


* Conduct assessments and monitor the child's adjustment and progress


* Complete and share Progress Reports with DCF, YMCA leadership, and families as needed


* Act as a resource for YMCA staff, including guidance on mandated reporting, child abuse prevention, and behavior management


* Conduct weekly site visits and maintain open communication with all relevant parties


* Partner with YMCA staff to identify and support training needs related to the population served


* Participate in ongoing professional development and stay informed of best practices in case management

What We're Looking For:


* Experience in social work, human services, or child development


* Strong communication and organizational skills


* Knowledge of DCF systems, ISP planning, and mandated reporting


* Ability to build strong, compassionate relationships with children, families, and staff


* Commitment to the mission and values of the YMCA

Why Work for the Y? Check Out Our Amazing Benefits!
Free YMCA membership + deep employee discounts on Y programs
Health & dental insurance (for full-time staff)
3 weeks of paid vacation, plus generous sick & personal time
Retirement fund with a 12% employer contribution - no match required
Employer-paid life insurance
Growth opportunities across our 7 YMCA locations
Meaningful work that makes a difference in the lives of children and families
Supportive, team-oriented culture
Ongoing training and professional development
Competitive salary and comprehensive benefits package

Ready to help us build a stronger community?
Apply today and become part of a team where passion meets purpose.

Qualifications

Qualifications:


* Bachelor's Degree in Human Services, Education, or a related field preferr...