Associate II - Prime Brokerage Asset Servicing Middle Office

Middle Office Asset Servicing is driving a forward moving agenda to enhance the client experience and operating processes.

As a result, In this role you will directly focus specifically on Middle Office Asset Servicing (Corporate Actions).

As an Asset Servicing Client Service Senior Associate in the Prime Middle Office team, you will be responsible for managing some of our Top Tier Prime Brokerage client relationships and supporting the global corporate actions teams.

The team is tasked with resolving queries, managing exceptions and coordinating elections on voluntary events.

Middle Office Asset Servicing is driving a demanding agenda to enhance the client experience and operating processes.

As a result, in this role you will directly focus specifically on Middle Office Asset Servicing (Corporate Actions).

Job Responsibilities


* Manage client relationships, effect inquiry resolution and proactively addressing any client concerns.


* Be accurate and timely resolution of all client asset servicing inquiries (Dividends, P&I, Mandatory, Voluntary, Proxy, Tax)


* Ensure clients have everything in order (E.g.

paperwork etc) to facilitate a successful voluntary corporate action election.


* Provide a best-in-class client service experience.


* Comply with the firm and departmental procedures and controls.


* Adhere to the control environment and ensuring daily checks are completed.


* Be a motivated and fully engaged and team player


* Escalate appropriately to senior managers


* Assist with team and departmental processes and projects

Required qualifications, capabilities and skills:


* Asset Servicing (Corporate Action) product & process knowledge; 3+ years of experience


* Fixed Income, Equity


* Corporate Action and Stock, Borrow Loan exposure.


* Ability to face off to very demanding stakeholders and managing their expectations


* Excellent problem solving skills to identify, understand and address operational and technical issues


* Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives


* Motivated and able to deliver with minimal supervision, whilst working effectively in a team


* Financial markets product knowledge and understanding of the transaction lifecycle


* Strong analytical and interpersonal skills

Preferred qualifications, capabilities and skills


* Middle Office exposure


* Repo Exposure


* Swap Exposure


* Americas Market Knowledge


* Experience in Prime Brokerage

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