(Remote) Customer Success Manager

Join the vibrant team at Systems and Software as our new Customer Success Manager, where innovation meets dedication! We're on the hunt for a dynamic, team-spirited individual who is not just committed to excellence in customer service but also possesses sharp analytical skills and a zest for thriving in a high-energy setting.

As a pivotal part of our Support team, you'll be harnessing industry-leading practices and processes to steer your portfolio of customers toward seamless enQuesta CIS solution delivery.

Your role is much more than managing tasks—it's about championing the success of every code deployment, amplifying customer support, and elevating customer satisfaction to new heights.

In your hands, each customer's strategic vision and operational needs will transform into actionable, bespoke solutions.

Your expertise will be the compass guiding our clients through S&S's robust processes, ensuring their demands are not just met but exceeded.

Ready to become an integral bridge between customer aspirations and reality? Let's make success stories together!

This remote role welcomes candidates anywhere in Canada and the US.

What your impact will be:


* Manage all aspects of the customer relationship related to code deployments, delivery, and use of enQuesta solutions to maintain high levels of customer satisfaction.


* Ensure customers JIRA tickets are being prioritized, tickets are resolved by developers and proper updates are provided back to customer through Customer Advocate calls.


* Continuously develop stronger customer relationships at the customer support level and inspire customer confidence.


* Possess a comprehensive understanding of the software solution to meet/enhance customer's business needs.


* Coordinates activities of Systems and Software departments to deliver customer requests timely and accurately for assigned customers.


* Facilitate a customer request for a new enhancement or modification to the software by assisting the customer on creating a quote ticket.


* Create presentations on enQuesta features for training materials and present at user group conferences.


* Responsible for coordinating customer training where applicable.


* Track progress for customer and support internal teams as needed for follow up.


* Assume other responsibilities as assigned by the Vice President and/or Director of Customer Success.

What your impact will be:‎


* Client Relationship Management: Develop and maintain strong relationships with key stakeholders ‎at all levels of S&S‎.‎


* Product Expertise: Become a subject matter expert on enQuesta and its various modules.

Be ‎‎able to effectively communicate the platform's features and capabilities to clients and provide them ‎‎with insights on how to optimize its use.‎


* Client Training and Support: Recommend tailored training sessions to clients on enQuesta’s ‎‎functionality and features.

Offer ongoing s...