Customer Service Representative

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

You must be living in the United Kingdom with the Right to Work in the UK (British passport or relevant Visa/status) to be considered for this role.

To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.



* Fully manage each day's appointment sessions


* Carry out reminder calls to customers for appointments


* Monitor session progress and backfill appointments where necessary


* Identify additional support with other sites where necessary in management of the appointment session


* Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression


* Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link


* Arrange travel for customers who require assistance in getting to their appointment


* Provide a professional outstanding service to customers in line with CHDA vision and values


* Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines


* Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer


* Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey


* Work closely with the Team Performance lead to ensure the sessions run smoothly and to time


* Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions


* Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC.

Forwarding on any files to the correct AC.


* Carry out stop and searches for any missing customer files


* Update records accurately using in house computer system


* Provide cover at other sites on occasion


* General administrative duties


* Daily test of Solo Protect device, designed to protect employees


* Regularly test of panic alarms designed, to protect employees


* Regular WIP checks (Fortnightly)


* Maintain and order stationary, including keeping all reception leaflets and information up to date


* Prepare and distribute con...