System Monitoring Engineer

As a System Monitoring Engineer, you will:

KRA 1:  System and Infrastructure Monitoring (50%)


* Take ownership of monitoring the system health of the INFRA hosting customer-facing environments, including infrastructure health, application performance, and transaction queues across platforms.


* Ensure continuous 24/7 monitoring to maintain system availability, meet service level agreements (SLAs), and minimize downtime.


* Utilize monitoring tools to identify anomalies, performance degradation, and outages in real time, ensuring high availability and reliability.


* Proactively seek support from other teams to address and resolve complex issues that cannot be solved by the GM team.


* Coordinate and follow up on the entire problem lifecycle, from problem identification to problem resolution

KRA 2:  Incident Response and Resolution (25%)


* Follow established runbooks to address common incidents and system issues.


* Escalate complex technical issues to the appropriate teams in accordance with defined protocols.


* Contribute to incident documentation by collecting all relevant details, including time of occurrence, impact, and actions taken.


* Participate in shift handovers to ensure continuous coverage and awareness of ongoing issues.


* Support post-incident analysis efforts to help prevent future occurrences.


* Follow communication protocols when incidents occur, ensuring timely updates to stakeholders.


* Adhere to defined SLAs for incident response and communication.

KRA 3: Reporting and Team Support (25%)


* Assist in collecting data for weekly and monthly uptime reports.


* Help compile data on incidents, including resolution times and impact, for leadership review.


* Collaborate closely with the System Operation team to stay informed on system updates, such as server changes, service status, deployments, maintenance, and migrations.


* Support the development and refinement of monitoring runbooks based on operational experience.


* Provide feedback on monitoring tools and processes to improve effectiveness.


* Contribute to knowledge transfer within the team to build collective expertise.


* Participate in knowledge-sharing sessions to enhance technical skills.


* Gain a deeper understanding of the monitoring program’s scope and future expansion plans.

Requirements for Success:


* Bachelor’s degree in Information Technology or a related field.


* 1–3 years of experience in the IT industry.


* Basic understanding of IT infrastructure and monitoring concepts.

(Experience with CIP-TA or the Foundry platform is highly preferred.)


* Willingness to learn troubleshooting techniques and system monitoring practices.


* Familiarity with documentation standards and strong attention to detail.


* Basic analytical skills to support issue identification and resolution.


* Fluency in Vietnamese and English to collaborate effect...