Customer Account Coordinator

Customer Account Coordinator
Location: Onsite in Olympia, WA
Schedule: Monday - Friday | 8 AM - 5 PM PST (with flexibility as needed)
Pay Range: $25 - $28/hour, depending on experience
This role is not eligible for visa sponsorship

Your Job

Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Olympia, WA.

Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.

You'll serve as the main point of contact between our customers, internal teams, and the sales organization-owning the order process from start to finish.

Your organizational skills, attention to detail, and proactive communication will be key in helping us deliver on time and exceed expectations.

Our Team

At Georgia-Pacific, we believe in empowering our employees and encouraging continuous learning.

You'll be part of a team that values collaboration, problem-solving, and doing the right thing-even when no one's looking.

Our Olympia box plant supports customers across the region, and our Customer Service team plays a vital role in keeping everything running smoothly.

What You Will Do


* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry and resolution of any order-related issues


* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish


* Monitor and track customer inventory levels and shipment status using Excel or other internal tools


* Collaborate with Quality Assurance and Production teams to address feedback and deliver continuous improvements to our customers


* Enter and maintain customer data, item setups, and purchase orders with precision and speed


* Assist with billing and payment tracking as needed


* Communicate regularly via phone and email with internal stakeholders and customers to provide updates and resolve concerns


* Use Microsoft Office tools (Excel, Teams, Word) in day-to-day responsibilities

Who You Are (Basic Qualifications)


* 2+ years of customer service or sales support/account management experience in a fast-paced environment such as manufacturing, distribution, supply chain, logistics, or commercial operations


* Strong Excel skills (data entry, basic formulas, spreadsheet organization)


* Ability to communicate effectively across teams and with customers


* Organized, detail-oriented, and proactive in solving problems


* Willingness to work on-site with occasional flexibility for travel and overtime based on business needs

What Will Put You Ahead


* Experience working in a manufacturing plant or industrial B2B environment


* Familiarity with ERP systems like Kiwi, Kiwi FFF, or PCS


* Previous experience managing customer accounts and coordinating with sale...