Administrative Assistant - Inside Sales

COMPANY SUMMARY

Established in 1984, Fluid Control Specialties, LLC.

is a professional manufacturing representative for the environmental flow control industry.

 As a leading distributor of industrial flow and flow control equipment, specializing in valves, control valves, actuated valves, and valve accessories Fluid Control Specialties, LLC.

provides vital parts and services necessary for water treatment facilities to operate at peak efficiency.

Our experienced and knowledgeable staff is dedicated to providing the highest quality equipment, customized solutions and the most professional service available.

FCS joined Vessco Water in 2021.

POSITION SUMMARY

The Admin Assistant – Inside Sales will be responsible for a range of administrative and coordination responsibilities, including answering calls, supporting sales operations, coordinating service requests, maintaining accurate records, and organizing trade show participation to promote business growth.

This position requires strong organizational skills, excellent communication, and the ability to multitask effectively in a fast-paced environment. 

KEY DUTIES AND ESSENTIAL FUNCTIONS:



* Answer incoming calls and greet in-person visitors.  Handle phone inquiries with professionalism, provide accurate information, and ensure timely follow-up.


* Assist in preparing detailed and customized quotations based on client needs and project specifications.


* Assist with service coordination


* Oversee project timelines and progress, ensuring alignment with client expectations and company standard


* Collaborate with sales teams to streamline operations by preparing proposals, organizing client data, and maintaining accurate sales records.


* Support sales initiatives by coordinating client meetings, managing follow-up activities, and assisting in the preparation of marketing materials.


* Facilitate efficient service operations by scheduling appointments, coordinating with service teams, and ensuring prompt resolution of client service requests.

Monitor and maintain service logs to support operational efficiency and customer satisfaction.


* Enter sales quotes and other critical data into the system with high accuracy.


* Organize and coordinate attendance at trade shows, including managing registrations and coordinating product demos and promotional giveaways.


* Manage and organize job files to maintain accurate and accessible records.

REQUIRED QUALIFICATION:



* Some experience in an administrative, sales support, or event coordination role preferred.


* High school diploma or equivalent required; college degree preferred.


* Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with CRM or ERP systems is a plus.


* Exceptional organizational and time-management skills.


* Strong attention to detail and accuracy in data entry and file management.


* Excellent verbal and written communic...