Account Executive - New Jersey

About Vitu

At Vitu, our engaged workforce is the key to our success.

We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered.

Vitu provides innovative, cutting-edge services to the motor vehicle industry.

Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform.

With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles.

Vitu has offices in California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Maryland, Minnesota, Montana, New York, North Carolina, New Hampshire, New Jersey, Ohio, Oregon, Pennsylvania, Virginia, and Wisconsin.

Job Summary

The Account Executive is a highly motivated, dynamic, service-oriented individual responsible for building and maintaining strong professional relationships with Vitu clients.

The Account Executive  will  provide training, consultation, and support on all state regulations and practices related to vehicle titling and registration.

The AE is the face of Vitu and the voice of the customer.

Responsibilities

Building customer relationship


* This includes: Principals, GM’s, GSM’s, Finance, Corp Controllers, TC’s


* Act as client advocate for all products and services

Deliver the highest level of customer service (white glove) to the dealer via:


* Prompt response to phone calls and emails


* Problem resolution and troubleshooting


* Being proactive in identifying and communicating needs


* Arriving on time for scheduled appointments


* Appropriate escalation and reporting of issues, including ownership and follow-up


* Continual and follow-up training on an as-needed basis


* Provide backup phone coverage during business hours and after-hours support on a rotational basis

Deliver value by:


* Proactive reporting and issue analysis


* End-of-month financial reporting


* Monthly review of volume


* Regular review and action of all utilization dashboards


* Ensure State compliance in all related areas

Qualifications


* Reside in New Jersey 


* DMV OR Dealership Title & Registration experience


* Excellent communication, retention, and training skills


* Troubleshooting and problem-solving skills are a must


* Strong writing skills, and attention to detail


* Must be familiar with various DMS systems used by Vitu clients


* A clean driving record and current State driver’s license is required


* Knowledge of State regulations pertaining to registration processing


* Experience with Chrome and Firefox configuration and settings 


* Able to use various PC programs including Microsoft Word, Excel, and Google Suite


* Able to effectively communicate with high-level Executives


* Able to work indep...