Technical Debt Project Manager

Job Title: Technical Debt Project Manager
Location - Bangalore

Experience 5-7 yrs

Position Summary:
We are seeking a proactive and analytical Technical Debt Project Manager to oversee the health, cost, and strategic alignment of the IT portfolio supporting our Sales, Marketing & Customer Support (SM&CS) functions.

This role is responsible for reporting on portfolio size and Total Cost of Ownership (TCO), ensuring each asset in the CMDB has a clear strategy, and supporting domain owners in maintaining a fit-for-purpose IT landscape.

The role also plays a key part in identifying and reducing shadow IT across global and local operations, eliminating Cyber Security risks.

Key Responsibilities: Portfolio Oversight & Reporting


* Maintain an accurate and up-to-date view of the SM&CS IT portfolio, including applications, platforms, and tools.


* Report regularly on portfolio size, TCO, tech debt reduction (portfolio fitness) and asset utilization using Tableau dashboards.


* Track and communicate portfolio trends, risks, and opportunities to senior stakeholders.

Strategic Asset Management


* Ensure each asset in the CMDB has a defined strategy (Tolerate, Invest, Migrate, Eliminate) based on the Gartner TIME framework or equivalent.


* Collaborate with domain owners to assess portfolio fitness and identify rationalization opportunities.


* Collaborate with Cyber Security to assess portfolio vulnerabilities.

Governance & Shadow IT Control


* Partner with global and local teams to identify and mitigate shadow IT risks.


* Promote adherence to IT governance standards and ensure alignment with DCR Architect Director, Cyber Security & Data Risk Leader.


* Facilitate regular reviews with domain owners to validate asset ownership, compliance, and strategic fit.

Stakeholder Engagement


* Operate effectively in a matrixed organization, coordinating with business, IT, and regional teams.


* Prepare and deliver executive presentations to communicate portfolio insights and strategic recommendations.

Required Qualifications: Hard Skills:


* Strong IT culture and understanding of enterprise systems in Sales, Marketing, and Customer Support domains.


* Experience with IT asset lifecycle management and CMDB governance.


* Proficiency in BI tools such as Tableau or Power BI for dashboard creation and data storytelling.


* Understanding of the Gartner TIME framework or similar methodologies for application portfolio management.


* Familiarity with tools like ServiceNow or other ITFM/CMDB platforms and LeanIX (EA tool).

Soft Skills:


* Comfortable navigating matrixed, global organizations with multiple stakeholders.


* Excellent communication and executive presentation skills.


* Strong analytical mindset with the ability to synthesize complex data into actionable insights.


* Collaborative, structured, and results-oriented approach to problem-solving.

Preferred Qualifications:
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