Customer Service Representative

Job Description:

Responsibilities


* Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary


* Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely dispatch of the tickets to the appropriate USIC staff


* Answer inbound calls from homeowners


* Answer call, investigate associated ticket and relay information back to the homeowner


* Perform data entry and other administrative functions


* Prepare tickets for billing, faxing standby sheets to customers and other administrative tasks

Requirements


* Ability to utilize computers and other office equipment


* Must be proficient in Microsoft Office; Excel and Outlook


* Excellent customer service skills


* Must be detail oriented and able to multi-task


* Excellent oral and written communication skills


* Excellent organizational skills


* Ability to work in a multi-line phone system environment


* High school education or equivalent; some college preferred


* Data entry experience preferred


* Reliable transportation required

We are an Equal Opportunity Employer.

Veterans are encouraged to apply.