Customer Care Analyst

Customer Care Analyst

Job Description

Your Job

Are you the go-to person when a process needs untangling, or a customer issue needs to be resolved quickly—and thoroughly? Do you love solving problems, guiding teams, and influencing change across departments? As a Customer Care Analyst at Kimberly-Clark, your analytical skills, customer-first mindset, and supply chain expertise will directly impact millions of lives—and the teams that make it happen.

From making sense of complex logistics to coaching team members and leading high-impact projects, your work will help ensure smooth operations and meaningful connections with customers.

About Us

Huggies®.

Kleenex®.

Cottonelle®.

Scott®.

Kotex®.

Poise®.

Depend®.

Kimberly-Clark Professional®.

You already know our legendary brands—and so does the rest of the world.

In fact, millions of people use Kimberly-Clark products every day.

We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact.

We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity.

It’s all here for you at Kimberly-Clark.

Led by Purpose.

Driven by You.

About You

You’re someone who thrives in complexity—translating supply chain puzzles into clear, efficient workflows.

You balance empathy with excellence, and team leadership with precision.

You’re not just customer-focused; you’re customer-obsessed, always looking to raise the bar and drive meaningful results.

Here’s what we’re looking for in this role:


* You bring at least 5+ years of relevant expertise in customer care, logistics, or supply chain.


* You are comfortable working in 5:00 P.M to 2:00 A.M shifts.


* You’re a proactive problem-solver and influential communicator who leads by example, mentors' others, and embraces a collaborative approach.


* You have deep experience using SAP, Service Cloud, and Microsoft Office tools (especially Excel).


* You’re well-versed in order management, data analytics, and Lean Six Sigma principles.


* You’re comfortable making data-driven decisions, managing complex issues, and presenting strategic solutions to cross-functional teams.


* You care deeply about team development and fostering a respectful, growth-oriented culture.

To Be Considered Click the Apply button and complete the online application process.

A member of our fabulous recruiting team will review your application and then get in touch with you if you seem like a good fit for this role to begin the official interview process.

To prepare for the interview process, you can check out the Careers area on our website.

And finally, the fine print… For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experie...