Lobby Agent

Who We Are Looking For

The Front Desk Coordinator is integral to fostering a safe, secure, and professional atmosphere within the corporate office space.

This highly visible, onsite role serves as the first point of contact for guests, prospective clients, existing clients, and employees.

Key responsibilities include managing guest registration, enforcing badge policies, conducting site walkthroughs to report any exceptions to normal operating conditions, and maintaining precise and timely reporting.

The ideal candidate will possess strong interpersonal skills, a high level of professionalism, and a dedication to delivering exceptional customer service, and ensuring a positive experience for all who enter the office.

What you will Work On

Customer Service:


* Serve as the primary point of contact for the client and their employees while addressing inquiries and resolving issues with professionalism and efficiency


* Manage and respond to customer communications via chat, email, and in-person, ensuring timely and accurate responses


* Collaborate with internal departments to ensure seamless service delivery and promptly address any service-related challenges


* Respond and resolve service requests in the project management tool, ensuring compliance with all Service Level Agreements (SLAs)


* Receive packages and make sure they are delivered to the appropriate individual


* Perform other tasks as mutually agreed upon by the parties

Guest Management:


* Greet and assist guests, ensuring a positive and professional first impression


* Manage and monitor guest access, ensuring all guests are registered, verified, and escorted as necessary


* Provide workplace directions and answer employee questions

Access Control:


* Program, print, and distribute access badges for employees


* Enforce badge policies, including issuing, tracking, and auditing badges to ensure compliance with security protocols


* Conduct regular patrols and assessments of the site, identifying and reporting any hazards, systems malfunctions, door issues, suspicious activities or security breaches


* Intermittently walk the premises during shifts to monitor the environment

Reporting:


* Accurately enter data and generate reports on security incidents, guest interactions, and badge management activities


* Maintain accurate records for badging and first aid inventory and supplies

What You Will Bring


* High school diploma required


* Collegiate degree preferred


* 1-3 years of experience in a relevant administrative role

Preferred Skills and Qualifications


* Exceptional interpersonal skills, enabling effective interaction with a diverse range of individuals


* Demonstrates a high level of integrity and professionalism


* Experience working in a corporate setting, demonstrating a strong understanding of corporate protocols, processes, and professional communication


* Outstanding customer...