Lead Support Worker

Lead Support Worker

West Hampshire

Permanent, Full Time  (37.5 hpw)

Pay £13.21 to £13.63 per hour (£25,838 to £26,645 per annum) and great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? 

Hampshire West is a Mental Health Supported Accommodation service which also delivers a community outreach service within the same footprint.  Within our accommodation Hubs in the New Forest, Winchester and Eastleigh we work with adults who experience severe and enduring Mental Health challenges. 

Supporting individuals to develop greater self-reliance and independence, enabling better self-management of personal mental health, physical health and wellbeing.  Within the community we support vulnerable people with complex needs providing short-term interventions, linking customers to other services and professionals.

You’ll be supporting customers with support needs around hoarding, poor living conditions, or difficulty maintaining their well-being.

You’ll make a big difference every day helping isolated customers in the community achieve their hopes and aspirations.

Amazing we know! 

Typical day as a Lead Support Worker (known by us as Coordinator)


* Working with customers with complex needs in their own homes, encouraging them to engage and build trust with us and other agencies.


* Facilitate access to work, education, or training


* Create personal support plans and risk assessments with customers, organise regular reviews and coordinate support with other professionals.


* Support customers to safely manage any substance misuse issues, thoughts/feelings about and suicide and/or self- harm


* Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation.     

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You bring


* Passion to support our customers to live their best life, working collaboratively with an eye for detail. 


* Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.


* Experience of coordinating and assessing customer referrals and make it count from the first contact.


* The ability to work on your own initiative, manage own diary, remain calm under pressure and have a resilient approach


* To get from A to B, you’ll need a vehicle insured for business purposes.

The great news is that we’ll pay your mileage! 

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review 

Our team

You’ll join Emma and the Hampshire West team, there's qui...