Learning Analyst Administrator - Latam

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Human Resources

Job Sub Function:
HR Operations

Job Category:
Professional

All Job Posting Locations:
Bogotá, Distrito Capital, Colombia

Job Description:

The Learning Administrator is mainly responsible for setting up training in the Learning Management System (LMS).

This includes, and is not limited to, creating or uploading and assigning training, building user groups, generating reports for validation and quality purposes, sending out invitation and communication emails to target audiences and, continuously document and update processes as needed.

They are also responsible for handling end user and admin queries or requests via case management tool (CMT), SharePoint, email, phone, messenger, or other Helpdesk intake tools.

Utmost integrity, collaboration, and dedication to quality customer service is expected from the role.

Essential Functions



* An individual contributor with specialized technical and operational knowledge in learning administration, and can apply this as they handle concerns, queries, and requests via phone/chat/email/case management system/other support media.


* Provides timely, complete and accurate end-to-end learning administration support in deploying training activities to all learning and development programs across all businesses.


* Ensures the LMS and learning object configurations are up-to-date and accurate by partnering with course owners/requestors, performing and supporting system and related audits, taking part in data and report validations, and course testing and updates.


* Operates, performs, completes and prioritizes tasks with a risk-management oriented approach and in accordance with defined/to-be defined Service Level Agreements (SLA’s).


* Investigates issues thoroughly, resolves methods of prevention, mitigation, correction and resolution within acceptable timeframes and levels of quality, routing or raising inquiries as appropriate and discussing and seeking advice from immediate supervisor when needed.


* Independently plans, schedules and executes day-to-day work and objectives with minimal direction, within the limits of established policies, guidelines and procedures, with most tasks delivered in the form of encouraged results and some impact on others within the job area.


* Contributes positively to a knowledge sharing environment by documenting and sharing all relevant work knowledge and experience to cont...