Quality Systems Manager

Your Job

The Quality Systems and Customer Quality Manager is responsible for developing, implementing, and maintaining quality management systems in compliance with applicable standards (e.g., ISO 9001, IATF 16949).

This role also serves as the primary liaison between the organization and its customers for all quality-related matters, ensuring customer satisfaction, timely resolution of complaints, and proactive quality planning.

What You Will Do:


* Ensure compliance with relevant industry standards (e.g., ISO, IATF, AS9100) and customer-specific requirements.

Support Internal, External, and third-party auditors to satisfy program requirements and/or IATF/ISO conformance.


* Lead the development, implementation, and continuous improvement of the Quality Management System (QMS).

Ensure plant SOPs (standard operating procedures) and current and accurate; and ensure plant personnel are trained as required.


* Support Quality Management systems through following approved policies and procedures.

Lead Lincoln's Internal Audit Team.


* Manage internal and external audits, including certification, surveillance, and customer audits.


* Analyze quality system performance metrics and drive corrective and preventive actions (CAPA).


* Lead plant-wide initiatives to drive customer satisfaction.

Develop pro-active approach and strategies to challenge production modules towards ZERO Defects.


* Assist Corporate/Global Quality Management and Lincoln production modules in fulfilling customer specific requirements.

Develop and coordinate Lincoln procedures and/or work instructions to meet ISO/IATF and other applicable customer specific requirements.


* Manage customer complaints, root cause analysis, 8D/5-Why reporting, and ensure timely implementation of corrective actions.

Support problem solving activities (8Ds) and monitor overall 8D effectiveness.


* Manage, track, approve and provide feedback to production modules regarding 8D's.

Provide updates and reports to management on a timely basis including internal and external customer scorecards.

Responsible for analyzing and providing recommendations regarding customer quality data.


* Work closely with engineering, production, supply chain, and regulatory affairs to support quality initiatives.


* Supervise QMS and Customer Quality Team in-line with Molex expectations through regular 1on1s, PBM values, Compensation Philosophy, and regular Performance and Feedback Summaries.

Who You Are (Basic Qualifications):

• Associates degree (or higher) in a technical field; or equivalent experience, training, and/or certification.

• Minimum of 5 years' experience in manufacturing or quality-related field, or equivalent education and training.

• Certified to IATF 16949 standards and auditing.

• Core Tools certified, or equivalent education or work experience.

• Experience with 8D reporting, including 5-Why and Fishbone / Cause and Effect methodologies.

• E...