Insurance Apprentice

The Crawford Claims Apprentice Program is designed to challenge and reward a select number of candidates with an opportunity to participate in a paid two-year apprenticeship program.

The Program consist with targeted coursework at Harper College and relevant work rotations within Crawford's Chicago offices.

The Program is intended to provide knowledge, tools, skills, experiences a student can readily apply to future challenges and professional pursuits in the insurance industry with Crawford.


* High School diploma or equivalent


* One (1) or more years of work experience and/or voluntary community service is preferred.


* Basic computer skills


* Good oral and written communication skills


* Attention to detail


* A passion for helping our claimants by listening, investigating, having empathy, using emotional intelligence, and utilizing time management skills to assist them on their road to recovery


* Must be capable of working in a fast paced environment and the ability to learn to be flexible, adaptable, and develop excellent multi-tasking and communication skills


* At least 18 years of age


* High School diploma or equivalent


* US Citizen or Work Visa


* Valid Driver's License


* Enrolled and validated as college ready by Harper College Admissions


* Executed Crawford Insurance Apprentice Offer Letter


* Executed Harper College/Employer/Apprentice Agreement


* Open to job opportunities at the conclusion of the program that may include relocation



* While working closely with a highly trained mentor, learn and demonstrate the aspects of insurance claims handling and independent/Third Party Administrator adjusting, including, but not limited to:
+ The basics of claims adjusting
+ Use of a claim system
+ Electronic document retention and claim file documentation
+ Claim investigation
+ Claim damage assessment - injury and property related items
+ Claim valuation assessment
+ Key Performance Indicators (KPI) Compliance
+ Diary management
+ Client relationship building


* Maintain acceptable product quality through compliance with service standards


* Upholds the Crawford Code of Conduct.