Quality Assurance Manager

Primary Purpose of the Role

The Quality Manager is responsible for all Product Quality and Food Safety functions.

Responsible for implementing a program that will proactively support process & product quality throughout the manufacturing process and providing leadership and direction to the Food Safety Program in the facility.

Essential Job Duties


* Assume the responsibilities of a SQF Practitioner, HACCP Team Member.



* Ensures compliance with all state, federal and local governmental regulations.

Includes written programs, record keeping, reports, inspections, monitoring, testing, and training per guidelines.



* Directs, develops and delivers quality and food safety training programs to ensure employee's knowledge, understanding and adherence to programs.



* Manages all the requirements for internal/external audits and ensures all quality and food safety issues are identified and resolved for audits.



* Manages the nonconformance process and supports the cross functional team regarding the quality and food safety of raw materials, WIP and finished goods.



* Leads and/or participates continuous improvement projects related to quality and food safety.



* Handles all external complaints from customers with the cross functional team.



* Initiates corrective actions to support quality and food safety program.



* Facilitates, supports, and drives internal corrective active process.



* Guides and trains the organization with problem solving training and development.



* Primary quality contact with external suppliers and customers.



* Supports and oversees national account customer's quality inspection and data analysis.



* Focal point for external quality audits at facility and support at HGI other locations.



* Establishes and monitors internal audits and corrective actions.



* Manages quality budget.



* Considered a resource for the other facilities as required.



* Perform other job duties as assigned.


* 2-6 direct reports

Required Skills/Abilities


* Strong problem-solving skills, (Six Sigma certification, Lean practitioner.

Strongly preferred)



* Experience in manufacturing strongly preferred.



* Experience in Food Safety Programs including Food Defense and Food Fraud strongly preferred.



* Proficient user in Microsoft Office Suite.



* Strong communication, leadership, training analytical and organizational skills.



* Ability to manage multiple tasks simultaneously



* Implement procedures that minimize waste and maximize profit



* Investigate customer complaints concerning product consistency and precision



* Formulate quality standards for manufactured products and raw materials



* Train employees on the impact they have on the quality of finished goods



* SQF Practitioner Certification



* Responsible for Food Safety Programs both initiation and execution


* Minimum Bachelor's Degree in in ...