Information Technology (IT) Manager

Ardurra is looking to hire an experienced IT Manager to join our Central Team in Dallas, TX!

Ardurra is a multidisciplinary civil engineering services firm which provides broad-based solutions tailored to the specific needs of the public and private sector.

We leverage the depth of our professional and technical expertise, as well as our integrated structure, to deliver practical, innovative solutions for our clients.

Primary Function:

This person will act as the Regional IT Lead for our Central Team.

As a Regional Lead, you will oversee a team of IT Helpdesk Technicians, and help solve complex business issues from strategy to execution.

Primary Duties:


* Act quickly to resolve issues which prevent the team and company to work effectively and efficiently


* Mentor and coach others and assist them with their personal growth and development


* Diagnose and troubleshoot end user desktop application issues and provides appropriate solution.  Able to troubleshoot complex technical issues and develop easy to understand solutions


* Follow-up with end users to provide status updates


* Simplify complex messages and uphold the firm's business conduct


* Perform account management and maintenance for various applications and systems (e.

g., creates or modifies user accounts and permissions, and performs password resets).


* Communicate with customers at all levels of technical and non-technical


* Work collaboratively with people across the organization


* Support for PCs, laptops, printers, cell phones, and tablets etc.


* Support end users in their use of applications such as Microsoft Office, Deltek, Ultipro, CAD Software (i.e., Autodesk Bentley, etc.) including installation, modification, and repair


* Troubleshoot networks, servers, hardware systems, operating systems, and application technical issues


* Create and manage technical documentation


* Assist the engineering team with project implementation


* Ensure compliance with all Policies and Procedures

Education and Requirements:


* Associates or Bachelor Degree in Computer Science or IT Administration 


* Minimum of 15+ years experience in MSP field or technical support level 3 or higher


* Minimum of 10+ years experience in System Administration, Switching, Compliance, Microsoft Active Directory and MSP related service offerings


* Experience with installation and support of various CAD applications (i.e., Autodesk, Bentley, etc.)


* Demonstrate knowledge in Microsoft server configuration and administration including Active Directory


* One or more of the following certifications: A+, MS Desktop Administrator, Network +


* Excellent organizational, interpersonal and communication skills (both oral and written) and experience with direct client communication


* Experienced in performing needs-assessment and making solution recommendations


* Ability to work in a team environment and demonstrate...