Account Installation Advisor - Evernorth Payer Solutions - Hybrid

The Evernorth Payer Solutions Account Installation Advisor provides expertise/professional leadership on complex client implementation assignments and projects.

This client-facing role involves capturing client business and IT functions/processes and interfacing those into Cigna systems while adhering to Cigna standards.

Ensures a smooth transition to client service departments for post-implementation management.

Key attributes: Exercises considerable creativity, foresight, planning, and delivering on initiatives for client implementations and projects.

Develops relationships with external customers and internal matrix partners.

Utilizes deep professional knowledge and has the ability to provide good judgement and quick decisions to advise functional leaders.

Focuses on providing thought leadership within Payer Solutions operations.

Works on broader projects which requires understanding the larger scope of business.

Assists in developing organizational-wide initiatives to proactively inform and educate clients.

Identifies areas for improvement and initiates projects or programs to increase productivity, quality, and effectiveness.

Recognized internally as a subject matter expert.

PRIMARY FUNCTIONS:


* Drives implementation project plans and meetings to share best practices and support Sales, Account Managers, and Business Leads on their recommended cost-effective solutions.

Conducts detailed analysis, capture requirements, manage and track timelines in order to meet client specific needs and target go-live dates.


* Accurately analyzes, translates, validates, and triages complex client requests and creative growth opportunities related to product requirements, additions, and changes across all Payer Solutions business units and the Cigna Enterprise.


* Manages and leads complex projects as assigned, multitasking effectively to ensure daily requirement requests are completed and turned around within required timeframes.


* Identifies, influences, and communicates need for customization to support client business and IT requirements; attend validation meetings as needed; run customized and scheduled project plans, management tracking and report distribution for internal/external clients as requested.


* Point of escalation for urgent client setup issues for Account Management and client service teams.

Interface with IT triage teams to collaborate on resolution of critical issues.


* Manages the deployment of product requirement additions or changes to appropriate business units as needed.


* Adheres to all organizational SOPs, policy and procedures, training guides and Compliance standards; provide subject matter input as it relates to checklists and SOPs


* Acts as a consultant and serve as primary contact to existing and potential clients on strategic product requirements by providing support and analysis in researching and resolution of issues.

Influence and assist in development of customized requirements th...