Data Scientist Vice President, Card Customer Experience

Job Summary

We're driven by curiosity, passion, optimism, and the belief that everybody can grow.

As a Data Scientist Vice President within the Customer Experience (CX) Analytics Card team, you will have a unique opportunity to be a seasoned and hands-on leader in analytics.

You will leverage our Big Data ecosystem and collaborate with senior leaders across the organization to provide strategic insights to the Card & Connected Commerce leadership team.

You will play a critical role in delivering analytics leadership, managing and delivering insights from data to identify customer issues across Servicing and Digital experiences and contribute to the development of cross-functional solutions, while partnering with stakeholders across the CX Insights & Innovation team in Marketing, Growth & Innovation.

Job Responsibilities:


* Establish great partnerships with our Card stakeholders in the Customer Experience leadership team to align on and lead the problem-solving and delivery of the analytics roadmap for CX.


* Exhibit exceptional analytical capabilities through understanding and application of various analytical and statistical techniques to answer high-priority business questions across the Card business


* Lead teams of data scientists and oversee the development, planning, and execution of multiple analytics and data science initiatives as a CX analytics team lead and, when necessary, act as an individual contributor


* Serve as a trusted advisor and thought leader by providing recommendations on analytics best practices, methods and tools for analytical work in order to identify most impactful opportunities for our partners


* Identify and articulate customer pain points and Net Promoter Score (NPS) challenges, leveraging data and analytics to drive awareness and inform strategic decision-making.


* Guide project teams in aggregating CX data and synthesizing analytical findings from various sources for consumption by stakeholders and business executives in Card CX


* Manage, develop and retain talent by creating an environment of open communication and fair performance assessment, promotion, and compensation


* Set standards of excellence for the team by demonstrating professional expertise, strong work ethic, integrity and professional behavior


* Recruit and train talented data professionals from diverse backgrounds and maintain an inclusive team environment across CX Analytics


* Uphold a rigorous controls environment to ensure accurate and timely results

Required qualifications, capabilities, and skills:


* Bachelor's and Master's degree in a quantitative discipline (Data Science/Analytics, Mathematics, Statistics, Physics, Engineering, Economics, Finance or related fields)


* 5+ years of experience in applying analytics to real world problems and on leading teams of analysts


* 5+ years of experience with SQL and at least one of the following analytical tools: SAS, Python, R
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