Sr Salesforce Administrator

Description & Requirements

We are seeking a Senior Salesforce Administrator who will be a key contributor to the management and optimization of our Salesforce environments, including supporting users.

You will work closely with the DevOps team and other cross-functional teams to configure systems, implement best practices, and support integrations of internal platforms.

This role demands a high level of technical expertise and a proactive approach to system maintenance, performance monitoring, and user support.

Per VES contract requirements, staff working on the VES project must be a US Citizen or US Legal Resident (green card holders)

This is a remote position.

Job-Specific Essential Duties and Responsibilities:

- Manage user accounts, permission sets, and sharing rules, ensuring a secure and efficient Salesforce environment for all teams.

- User setup and maintenance, including Active Directory and Azure authentication.

- Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.

- User support tickets.

- Responsible for staying current on the platform's new tools, capabilities, and updates.

- Monitor and report on user adoption.

- Certificate management.

- Oversee integration set up and management, including data exchange processes between Salesforce and other platforms.

- Monitor application storage, user licenses, and system updates to ensure smooth operations.

- Work closely with users to gather feedback, resolve issues, and optimize system functionality.

- Administer changes with minimal disruption, adhering to established change management processes.

- Perform multifaceted Salesforce systems audit, evaluating fields, data quality, users and permissions, license, and storage, installed apps and integrations, API usage, reports and dashboards, release readiness, and overall system health.

- Oversee data cleansing and integrity, utilizing data loader and reporting analytics for debugging and troubleshooting.

- Create and maintain reports and dashboards, analyzing data, and identifying business growth opportunities through Salesforce reporting, data analysis, and revenue management.

- Collaborate with other DevOps team members for environment refreshes.

- Provides backup coverage for other team members, as needed.

- Sandbox environment management.

- Collaborate closely with other workstreams for training and requirements gathering, with a focus on exceptional user experience.

- Work closely with DevOps Release Manager to coordinate deployments across all tiers and environments.

- Troubleshoot and work closely with others from the DevOps team on cross-team coordination of production issues to ensure quick resolution of salesforce-specific bugs or deployment challenges.

- Stay current with Salesforce best practices, trends, and platform updates to ensure processes remain aligned with platform innovations.

- Flexible with off-hours work as needed for ...