Sales & Service Watches and Jewellery Specialist

We are recruiting for a Sales & Service Watches and Jewellery Specialist to join our Sloane Street team.

Within this role, your working hours will be between Monday and Saturday.

There are three shift patterns that will rotate across the Department: 8:30am - 5pm, 9:30am - 6pm and 10am - 6:30pm.

Key Responsibilities

As a Sales & Services Watches and Jewellery Specialist you will provide excellent customer services to all clients within our Watches and Jewellery metiers.

Assist colleagues with sales in order to support the turnover of the Store.

Demonstrate values of the House to all clients and colleagues.

You will provide exceptional service and detailed product knowledge of our Watches and Jewellery metiers: whilst confidently possessing and proving good product knowledge of the other metiers & services within your Store.

Working with your manager to ensure an efficient and effective operation within your Department, demonstrating excellent personal presentation, being a team player and leading by example.

Sales & Service


* Contribution to turnover of store through selling.


* Demonstrate warmth and patience in all dealings with our customers, always displaying a 'can-do' attitude.


* Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.


* Develop your knowledge of the after-sales support processes.


* Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.


* Familiarize yourself with the ambitions for the store (sales objective, KPI's), and ensure you positively contribute towards them.

Client


* Establish and maintain strong client relationships by ensuring that all clients requests and after sales service issues and followed up and communicated in a timely manner, consistent with Hermes standards and values.


* Ensure strong customer communication during selling ceremony and in after sales.


* Deliver a consistently high level of service to all our clients, acting as an ambassador of the House, to ensure high levels of client satisfaction and repeat business.


* Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations.


* Accurate CRM capture and recording of client data.

Standards


* Active participation in store communications such as daily team briefings.


* Demonstrate excellent communication skills - both verbal and written.


* Maintain store standards and become familiar with daily procedures.


* Ensure merchandise is handled with care and consideration.


* Adherence and upholding of House procedures.


* Familiarise yourself with the visual merchandising basics - both front and back of house.


* Carry out regular stock replenishment and organisation of product.


* Become acquainted with the Watches and Jewellery metier as well as other metiers.


* Maintain a balanced shop floo...