Technical Communicator

Alta Equipment Company is looking for a highly organized and technically skilled Technical Communicator & Technical Support to join our Construction Equipment (CE) division.

This position will support the CE Technical Support side of the business and will work directly under the Technical Training Manager.

In this role, you'll act to support technicians and customers, helping troubleshoot software and diagnostic access issues, answering helpdesk tickets, answering equipment operational issues, and communicating with the factory technical support.

Key Responsibilities:


* Submit and monitor technical communication reports between Construction OEM's, Alta Service Departments, Alta Technicians, and Alta's customer base.


* Provide technical support and information for technicians, product support reps, sales, and parts.


* Provide customers with technical support.


* Provide the Rental Department with technical and operator support.


* Assist with department help desk ticketing system


* Performs other duties as assigned

Qualifications:


* Experience in a technical support/helpdesk environment — ideally within construction equipment, heavy machinery, or a related field.


* Strong computer knowledge, particularly in diagnostic tools, remote access platforms, OEM portals, and Windows-based systems.


* Excellent attention to detail, follow-through, and organizational skills.


* Solid communication skills — follow up with team members and provide updates.


* Experience managing support workflows, tickets, or queues


* Familiarity with managing software subscriptions and general purchase order (GPO) processes is a plus.


* Comfortable juggling multiple requests while staying calm, efficient, and focused.

Preferred Qualifications:


* Familiarity with OEM software (e.g., Volvo, JCB, Takeuchi, Genie)


* Experience using support ticketing systems or CRM platforms


* Prior coordination experience in a support setting


* Technical certifications or formal training in IT systems or diagnostics

About Alta:

Culture is Job #1.

Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team.

More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you.

Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential.

Voted a "Top Work Place USA", our employ...