Deputy General Manager - Customer Satisfaction & Quality

The primary responsibility of this role is to lead the Quality & Customer Satisfaction of Schneider Electric worldwide Single-phase Uninterrupted Power Supply (UPS) products.

Mission: Project Quality Leader


* Experience in New Product development processes and hands-on knowledge on New product introduction (NPI) lifecycle.


* Ensuring that the 'Voice of the Customer' is well collected, analyzed, ranked and taken into account across the project lifecycle.


* Set the Project Quality Goals, based on the project requirements.


* Translate the quality objectives listed in the requirements into quality commitments to be met in the project & validate consistency of project quality plans.


* Tracking and reporting of Project Quality goals & metrics, highlight the risks or gaps to the project to the stakeholders.


* Facilitate Project Quality reviews with support from Project manager.


* Co-pilot the project with Project Manager for project success, with right product quality and customer satisfaction.


* Follow the progress of Quality Plan with the respective functions.


* Challenge the functions on the Quality of their decision files.


* Ensure Quality checks are in place (in terms of documentation, Design and test Methodology)


* Ensure the Change Control Board is effectively managed and the outcome is effectively communicated to the Key stake holders


* Ensure that the DFMEA points identified during the early phase of the project are deployed in Product and in technical publication.


* Perform Project Requirements Management, Feasibility Study and Functional Testing.


* Formulate a 'GO / No-GO' opinion based on the Quality risks at each Project step.


* Conduct Peer reviews on deliverables of each project stage gate.


* Ensures that the Offer quality is built-in to reach the satisfaction of the future customers.


* Review of the Verification & Validation test plan for projects.


* Drive Offer Safety requirements on projects & ensure compliance.


* Strong experience/skills in Design for Reliability, 8D Problem solving, APQP, Ishikawa, FMEA, FTA.


* Working knowledge in Six Sigma tools & methodology (DFSS / DMAIC).


* Perform QMS compliance audits & ISO 9001 internal audits on projects and report the findings to the leadership.


* Lead Continuous Quality improvement initiatives.

Other requirements:


* Strong interpersonal skills, Team player & passion for Customers and Quality.


* Able to work effectively in a multicultural environment & with global cross-functional teams.


* Demonstrate good Analytical and problem-solving skills.


* Influencing & Convincing skills, across different levels of the organization


* Experience in Change management & implementation methodology.


* Excellent Communication skills (Written / Verbal).


* Self-driven candidate.

This quality leader position will report to the Director CS&Q India - T&E Line of ...