Supervisor, Business Services

Supervisor, Business Services

About Vitu

At Vitu, our engaged workforce is the key to our success.

We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered.

Vitu provides innovative, cutting-edge services to the motor vehicle industry.

Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform.

With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles.

Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Primary schedule will be swing shift 2:30PM-11:00PM ET, Monday - Friday.

There may be occasions that require overtime, evening, holiday, or weekend shifts.

JOB DESCRIPTION:
The Supervisor position within the Release Services Group will have responsibility for team members that handle the execution of titles & lien satisfactions, generations of letters & pull reports, notarization, and adherence to state/county requirements.

This position is a fast-paced role with a demand on achieving contracted service levels and expected to maintain a high level of quality.

The Supervisor will be responsible for training, coaching, hiring and all aspects of leadership for their team.

KEY RESPONSIBILITIES:
 Allocates assignments, monitors team performance, supervises, coaches, trains, mentors, and provides guidance to staff to ensure business goals and objectives are achieved.
 Manage a high volume of tasks in a timely, accurate and efficient manner.
 Work collaboratively with peers to manage resources and enhance work processes to meet overall service levels for internal and external clients.
 Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic training within the internal department.
 Adhere to established procedures and compliance requirements when: sorting, organizing, validating, pulling, signing off/executing, shipping, and similar activities.
 Be a frontline resource for requests and questions for all areas of the department.
 Use company proprietary software for research and data entry.
 Research, analyze and resolve problems in a timely manner.
 Be a positive role model to team members in all areas of performance.
 Interview applicants and make recommendations for hiring.
 Participate in employee recognition.
 Perform other duties, as necessary.
 As business needs arise, the ability to have a flexible schedule, which may include overtime, may be required, in addition to the established schedule.

EDUCATION AND EXPERIENCE:
Minimum High School Diploma, General Educational Development (GED) or comparable completed educational certification.
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