IT User Support Technician II

The County of Riverside seeks candidates to fill positions throughout Riverside County.

A list of eligible candidates will be established to fill current and future vacancies.

The Riverside County Fire Department has an opportunity for an in-office IT User Support Technician - Level II who will be assigned to the Fire Protection - Forest division, located at the Perris Administration Building.

The IT User Support Technician - Level II will provide customer support by diagnosing, troubleshooting and providing solutions to software, hardware and remote system connection issues .

Competitive candidates will possess three or more years, within the last four years, of IT job-related Help Desk and Service Desk experience in a large enterprise environment; advanced working knowledge of Microsoft 365, Microsoft Exchange and A ctive Directory.

The position requires the ability to work independently and t ravel to different Fire Department locations, over 100 remote sites throughout Riverside County, for over eighty-percent of the week.

The selected candidate will also participate in the stand-by shift rotation (24 hours a day over a seven day period) approximately every four to five weeks.

Meet the Team!

The Riverside County Fire Department (RCFD) is one of the largest integrated, cooperative, regional fire protection organizations in California.

It is staffed with a combination of County of Riverside and State of California Department of Forestry and Fire Protection (CAL FIRE) personnel.

RCFD provides full service, municipal and wildland fire protection, pre-hospital emergency medical response by paramedics and EMT's, technical rescue services and response to hazardous materials discharges.

RCFD serves a vast geographic area and diverse communities.

The Department, a unique partnership between CAL FIRE and the County of Riverside, serves 22 partner agencies and has five core values: Leadership, Competence, Integrity, Safety, and Customer Service.• Receive, log, and route user calls for assistance or repair; monitor trouble call and resolution information; follow-up on and report aged calls to ensure timely response.

• Create and delete user accounts; maintain security by adding and removing users from security groups; reset passwords; add user home directories/group membership and modified user accounts.

• Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; install software and configure workstations; train users in access of Windows, Microsoft Exchange, Outlook and voicemail.

• Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor.

• Provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations.

• Diagnose, troubleshoot, repair software, hardware, and network malfunctions.

• Log inventory hardware assets and repo...