Client Service Account Manager

As a Client Service Account Manager, within J.P.

Morgan Payments Client Service, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services.

The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job Responsibilities:


* Key advisor to the client, providing advice and consultation on decision making


* Client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues


* Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities


* Uses product knowledge to recommend and participate in product enhancements and service delivery plans


* Convey complex ideas and client issues with confidence


* Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes

Required qualifications, capabilities or skills:


* Minimum of 3+ years of relevant industry and/or functional experience


* Understanding of core Treasury Services product sets


* Ability to present oral and written communication in an organized, clear and confident manner


* Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments


* Ability to partner with internal colleagues and external clients


* Applies sound judgment during the decision making process; evaluates risk factors


* Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childc...