Manager, Accounts Receivable

Key Responsibilities:


* Day-to-Day Management:
+ Oversee A/R related tasks and resources, ensuring that performance standards are met.
+ Monitor and maintain high levels of customer service across the team.
+ Establish clear, measurable objectives for the services team and regularly track performance.
+ Provide coaching and discipline as required to ensure continuous improvement.


* Performance Monitoring & Reporting:
+ Track and analyze departmental statistics and trends to evaluate the overall performance.
+ Provide regular reports to the senior Management Team for weekly status meetings.
+ Offer proactive follow-up, communication, and issue management to resolve concerns and ensure customer satisfaction.


* Contractual and Customer Satisfaction:
+ Ensure contractual obligations are met and a high level of customer satisfaction is maintained.
+ Be the point of escalation for customer A/R issues and work closely with Account Managers regarding dissatisfied clients.


* Process Improvement & New Initiatives:
+ Identify and implement new processes where needed to improve team and department efficiency.
+ Address routine denials or process challenges, providing education to staff and identifying opportunities for Account Managers to discuss with clients.
+ Identify denial trends, document findings, and escalate to Account Managers for review and action.


* Team Development & Communication:
+ Conduct regular staff meetings to address issues, identify training needs, and keep the team updated on changes in payor policies.
+ Schedule weekly/bi-weekly meetings with A/R Team Leads, either in a group setting or one-on-one.
+ Foster a team-oriented environment that encourages collaboration and continuous learning.


* Leadership & Oversight:
+ Supervise team performance, ensuring staff is meeting objectives and delivering high-quality service.
+ Review employee time tracking to ensure accurate logging against the correct customers.
+ Approve weekly timecards, PTO, and Sick/Safe time in Workday.


* Revenue Cycle Management:
+ Manage the billing and posting processes, identifying and escalating any errors to functional area managers for correction.
+ Ensure a thorough understanding of all aspects of revenue cycle management, billing, and collections within the team

Minimum Qualifications:


* Proven 7 to 10 years of work experience in-depth knowledge of revenue cycle management, including billing and collections.


* Proven 3 to 4 years of recent experience in managing a team.


* Ability to analyze performance data, identify trends, and take action to address issues.


* Proven experience in advanced Excel operations, including data cleaning, analysis, and visualisation of complex datasets.


* Experience in dealin...