Practice Secretary

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:
Full time

Department:
South End Washington Women's Health

All Locations:
1601 Washington Street

Position Summary:
We are seeking a dedicated Practice Secretary to join our team! In this role, you will handle a variety of clerical and reception tasks to support our patients and staff.

Your exceptional customer service skills will be vital as you greet patients and manage walk-ins.

The Practice Secretary will report to the Clinical Coordinator.

Key Responsibilities:


* Interact professionally and respectfully with patients and staff, addressing individual needs and concerns.


* Provide outstanding customer service to ensure patients feel welcomed and valued.


* Maintain a positive attitude and effectively use communication devices.


* Foster a team-oriented environment by demonstrating self-direction and motivation.


* Independently solve problems or know when to seek guidance.


* Manage patient check-out processes, including entering follow-up, referral, and X-file appointments in the system.


* Review After Visit Summary instructions with patients as needed and print additional labels.


* Prepare charts for the morning and assist with other opening and closing procedures.


* Utilize computer systems to schedule, cancel, and confirm appointments, request records, and communicate via email or staff messages.

Qualifications:


* High School Diploma or GED.


* At least one year of experience in a medical office setting.


* Proficient computer skills in a Windows environment; familiarity with medical terminology is preferred.


* Bilingual in Spanish is required.

Schedule & Compensation:


* Schedule: Full-time (Monday - Friday 8a - 5p with some evening flexibility)


* Pay: Hourly starting rate $18.00 up to $27.00 based on experience.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer.

We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, vet...