Customer Service Representative

Summary:

The successful applicant will support our field sales and service business by coordinating jobs from quote to final job reporting as a Service Coordinator and supporting the outside sales team as Inside Sales Representative from quote to shipping.

Daily tasks may include:


* Formulating quotes (parts and/or service) to provide price and availability on any standard or specialty items directly to customers using our online quote portal.


* Entering new orders (parts and/or service)


* Maintain and cultivate positive customer relationships


* Maintain and cultivate positive vendor relationships


* Expedite orders and parts and maintain contact with customers and suppliers.


* Follow up on orders to assure critical deliveries.


* Handle all inquiries/contacts in a professional manner.


* Work in concert with our outside sales team; funnel leads/opportunities to the sales team


* Resolve product issues or determine product needs over the phone or via e-mail


* Communicating with customers and colleagues to arrange service schedules in conjunction with Service Manager and Service Coordinator


* Process and coordinate the shipment of rental equipment


* Arranging safety training for Technicians for customer visits

Additional tasks may include:


* Assist with physical inventory counts and reconcile discrepancies



* Perform as backup to Service Coordinator and Inside Sales Representative during vacations/leave Order Processing, Expediting


* Filing

Job Requirements:


* Microsoft Word, Excel, and Outlook proficiency


* Ability to learn online computer programs quickly.


* Good written and oral communication skills


* Mechanical aptitude


* Candidates with relevant degrees or craft certification are encouraged to apply


* Good research skills, using existing files (paper and electronic) from our records


* Ability to work under a deadline


* Ability to prioritize work in a fast-paced environment with multiple simultaneous requests


* Ability to work 8AM to 5PM Monday-Friday onsite at Charlotte, NC office.

Competencies:


* Ability to address concerns and communicate clearly and efficiently


* Convey a positive, customer-friendly disposition


* Handle and resolve challenging problems


* Strong organizational, communication, attention to detail and time management skills


* Establish priorities, work independently, and proceed with objectives with minimal supervision


* Strong customer-service focus with a passion to exceed customer expectations


* Team player


* High energy, drive and sense of responsibility and initiative

#fluidflow #LI-DC #flowcontrolgroup #manycompaniesoneteam #FCG-L

Fluid Flow Products operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid ha...