Quality Assurance Analyst

 We are seeking a Quality Assurance Analyst for the Sustainable Home Lending (SHL) Division.

We are seeking a Quality Assurance Analyst to perform functional testing, track software defects/enhancements, support compliance efforts, and function as a liaison for audits and regulatory reporting.

This role collaborates closely with stakeholders to validate user stories, document outcomes, and ensure adherence to SustainableHome Lending policies and external regulations.

Experience with Salesforce is preferred, along with knowledge of federal, state, or county regulations impacting lending practices.

If you have strong QA testing skills, experience with Salesforce, and a solid understanding of regulatory compliance in lending, you should apply right away!

Highlights:


* Provide compliance advisory services and monitor SHL Division processes to align with regulatory standards and Credit Human’s values.


* Develop and manage monitoring plans for critical tasks and regulatory initiatives, ensuring timely updates and compliance.


* Serve as the primary liaison for audits, regulatory exams, and member complaints, coordinating with internal and external stakeholders.


* Conduct risk assessments, compliance reviews, and policy evaluations to identify gaps and recommend corrective actions.


* Lead quality assurance efforts by creating and executing test scripts, documenting defects, and coordinating UAT sessions.


* Support continuous improvement through training, certification, and implementation of testing best practices and automation.

Experience:

    Required


* 2-3 years of experience in functional software testing & writing test scripts and use cases.


* 2-3 years of compliance/regulations experience associated with lending and support service operations and servicing.


* Experience developing and implementing business plans and collaborating with business partners to align processes and work with the strategic plan.


* Experience establishing goals and metrics and monitoring performance to those goals.


* Experience in enforcing departmental policy and regulatory compliance (state, national, and NCUA)

    Preferred


* Experience with using Salesforce.


* Experience with manual/automated software testing

Education:

    Required


* Bachelor’s degree in Business, Business Administration, Finance, or related field of study OR equivalent relevant work experience and knowledge

Licenses & Certifications:

    Preferred


* NAFCU Certified Compliance Officer (NCCO) OR equivalent certification


* Salesforce Business Analyst Certification

Skills & Knowledge:

    Required


* Knowledge of federal state and local regulations associated with the compliant operations of lending products and services.


* Knowledge of bankruptcy laws associated with the compliant operations of bankruptcy services for lending products.


* Attentive to detail.


* Strong analy...