Lead Retail Associate

RESPONSIBILITY LEVEL:

Provides daily direction on the achievement of store goals.

Supports planning of associate work assignments.

Understand and abides by policies, procedures, and programs.

Typically works on projects and tasks that span 1 day - 3 months.

PRINCIPAL DUTIES:

1.

Directs a variety of tasks including associate break schedules, production processes, and recovery at the end of the day, among others.

2.

Oversee that there is adequate coverage at POS and in donations.

3.

Monitor and assist with production quality standards while encouraging team to meet their individual production goals.

4.

Function as a service experience leader (SEL).

5.

Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.

6.

Consistently communicate and implement policies and procedures, reporting concerns to leadership.

7.

Resolves employees and first level customer concerns and complaints in a timely manner.

8.

Assist in resolving employee and customer concerns and addressing safety/security concerns promptly.

9.

Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities.

Follows through on learning, skill building, and practice necessary to adapt to change.

10.

Problem Solving: Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworker.

Work that exceeds "routine" comes with detailed instructions.

11.

Technical Skill: Basic knowledge of discipline's procedures and methods.

Understands and applies the fundamentals of customer service.

Able to respond to routine requests.

12.

Community Engagement: Serves as an ambassador for Goodwill in the wider community.

Participates in volunteer opportunities as schedule and interest permit.

13.

Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1.

Forklift certification, if required at site.

2.

Work experience in a retail or production environment is preferred.

3.

Work varied schedule and flexible hours.

Nights and weekend shifts may be required to meet business needs.

CORE CULTURAL COMPETENCIES:

1.

Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service.

Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2.

Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles.

Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating.

Challenge stereotyping or offensive comments.

3.

Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications.

Listens with in...