IT Manager – ERP Shared Services/Reliability Engineer

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Technology Product & Platform Management

Job Sub Function:
Platform/Cloud Engineering

Job Category:
Scientific/Technology

All Job Posting Locations:
Raritan, New Jersey, United States of America

Job Description:

Employer:       Johnson & Johnson Services, Inc.

Job Title:         IT Manager – ERP Shared Services/Reliability Engineer

Job Code:        A011.7991

Job Location:  Raritan, NJ

Job Type:        Full-Time

Rate of Pay:     $156,000 - $171,000/year

Job Duties: Ensure that an agreed level of IT service is provided for all current IT services and that future services are delivered to achievable targets.

Responsible for the full SLM Lifecycle (Create SLAs/OLAs/Contracts, Define Service Level Requirements, Monitor & Report on Service Levels, Perform Service Level Reviews), including CSI initiatives that improve service.

Review generated forecasts, pricing, and billing with partners/customers.

Educate partners and users on how to engage with AM (portfolio changes, request catalog, etc.).

Ensure data and compliance assessments are completed as required.

Manage NC/CAPA as needed.

Analyze portfolio scope, identify opportunities, and facilitate portfolio changes (add/change/deactivate).

Manage the portfolio of business applications under AM support and ensure CMDB data accuracy.

In partnership with App Dev and Infrastructure, identify ALM/TLM initiatives for inclusion in the PLO business plan.

Perform impact assessments and high-level cost estimates.

Have overall responsibility for Incident Management for SAP-Corporate Finance Business Services.

Collaborate with other technology service teams to ensure incidents are efficiently investigated end-to-end with minimal hand-offs between teams.

Monitor progress on the resolution of known errors and advise incident management staff on the best available workaround for incidents.

Own communication to business/BT on major incidents and problem management progress.

Manage and provide guidance in analyzing problems to identify the root cause, prioritization, and classification.

Promote KM best practices and champion improvement initiatives.

Attend and contribute to KCS Council.

Contribute to and maintain KAs in repositories and coaching resources within the organization.

Responsible for Knowledge Lifecycle (IT Knowledge Strategy, IT Knowledge Capture, IT Knowledge Structuring and Retention, IT Knowledge Access and Sharing).

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