Assistant Reservations Manager

We want to welcome you to a world of bringing True Hospitality to everyone.

When you join us at IHG®, you become part of our global family.

A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path.

In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, We want to welcome you to a world of bringing True Hospitality to everyone.

When you join us at IHG®, you become part of our global family.

A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path.

In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips.

We’re growing; grow with us.

Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif.

Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

Your day-to-day:

Key Responsibilities

Revenue Optimization

Support the Director of Revenue in managing room inventory to maximize occupancy, average daily rate (ADR), and total room revenue.

Analyze booking patterns and market demand to support dynamic pricing and inventory control strategies.

System Management

Oversee the accuracy and maintenance of the reservation systems in line with corporate standards.

Ensure all rates, availability, and booking configurations are correctly loaded and regularly updated.

Team Leadership

Lead and supervise the Reservations team to ensure smooth and efficient departmental operations.

Provide training, set performance goals, and conduct regular coaching and evaluations.

Continuously improve daily workflows to enhance departmental productivity and service quality.

Guest Relations

Handle guest inquiries, process bookings, and resolve complaints to ensure excellent guest satisfaction throughout the reservation process.

Market Intelligence

Assist in monitoring competitor performance and market trends to identify business opp...