Selling Supervisor, Naples

The Team:

The Hermès Naples Boutique opened in 2023 and focuses on providing extraordinary service to clients as a part of the Southeastern Region.

This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The primary responsibilities of a Selling Supervisor are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.

All other duties as assigned by the supervisor.

About the Role:


* Sales Objectives
+ Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
+ Organize and prioritize workstation and selling floor to support the sales effort; ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times, maintain selling floor merchandise standards, straightening, filling in, and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
+ Support all areas of merchandise flow, including replenishment, physical AES tagging, ticketing, etc.
+ Provides assistance as needed in inventory preparation.


* POS
+ Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis), SKUs, monetary payment and client verification and the administrative support of after sales service when needed.

Partners with management on POS decisions and preparation of opening and closing procedures.
+ Responsible for the opening and closing of daily till and ensuring assets are properly monitored and reported.
+ Approval of returns and exchanges.

Secure Management approval for any exceptional requests.
+ Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
+ Maintain cleanliness and organization of workstation at all times.


* Asset Protection
+ Responsible for opening and closing procedures including store access, alarm protocols, till closing, employee sign in sheets and bag checks in conjunction with AP as applicable.
+ Ensure key log controls are maintaining daily in partnership with AP.
+ Practices appropriate AP techniques and follow all guidelines for key control and merchandise security.

Properly prepares for physical inventory.
+ Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application.
+ Practice appropriate AP techniques and follows all guidelines for key control and merchandise security.
+ Respects...