CRM Analyst

* Improve the quality of customer data and work with the retail team to ensure best practice in data collection;


* Devise CRM action plans based on data to improve client recruitment, retention and development;


* Generate monthly reports per boutique centred on client metrics and KPI compliance;


* Collect, organize and analyze data to recommend specific actions;


* Coordinate the implementation of action plans based on performance analysis;


* Organizing interdepartmental projects;


* Assist in the development of strategies and tools to support the retail team in achieving the best commercial results, covering training and observation;


* Support E-Commerce to identify customers and patterns to drive better strategies.

Requirements & Capabilities:


* Bechelor's Degree or above;


* Strong analytical skills, experience in producing high-level client analysis is a must;


* Great capacity of leading and organizing multiple projects with great attention to detail;


* Strong business thinking and sensitivity to new trends in the market;


* Excellent communication, problem-solving skill, effective and persuasive;


* Fluent in oral and written English and Portuguese;


* Proficiency in Microsoft Word, PowerPoint, Excel;


* Proficiency in BI tools (Power BI and/or IBM Cognos);


* Desirable knowledge of programming languages (SQL, Python, etc.).