Customer Service Analyst

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your role:

As a Customer Service Analyst, you will be part of the Order-to-Cash (O2C) Customer Service team to deliver exceptional customer experiences and efficient order processing.

In this role, you'll be responsible for advancing order processing, collections, and dispute resolution, while also supporting process improvements and team collaboration.

Your Responsibilities:


* Order Processing: Efficiently process manual orders (phone, fax, email), prioritizing urgent requests and ensuring a positive customer experience.


* Issue Resolution: Resolve customer complaints, account discrepancies, billing disputes, and sales order issues.


* Collections Management: Analyze outstanding customer aging, engage with customers to prompt collections, and track payment resolution.


* Process Improvement: Identify and implement process improvements, contributing to more efficient and accurate O2C processes.


* Team Support: Support the O2C team through training, covering for team members, and serving as a knowledge resource.

What You Need to Succeed (minimum qualifications):


* Education: Bachelor’s Degree


* Required Experience: Minimum 2 years’ experience in O2C or Finance function, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change.

Proficient in English.

Experience with SAP O2C Module

What will give you a competitive edge (preferred qualifications):


* A highly motivated problem-solver with strong customer service skills, focused on process improvement and compliance within a global team environment.

Possesses excellent communication, prioritization, and analytical abilities, along with a commitment to continuous improvement and product knowledge.)
 

Additional Information:


* Travel: 0%


* Location: Paseo Andares, Zapopan, JAL.

Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification.

At Elanco we are dedicated to building...