Lead Business Services Specialist

About Vitu

At Vitu, our engaged workforce is the key to our success.

We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered.

Vitu provides innovative, cutting-edge services to the motor vehicle industry.

Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform.

With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles.

Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

The Lead Business Services Specialist within the Release Services Group will: be a subject matter expert in all areas of the Release Services Group, be a front line resource for team member questions, perform fulfillment of daily transactions, facilitate training to team members, and ensure success in achieving department Service Levels and Quality expectations.
Key Responsibilities:
• Manage a high volume of tasks in a timely, accurate and efficient manner.
• Adhere to established procedures and compliance requirements when: sorting, organizing, validating, pulling, signing off/executing, shipping, and similar activities for documents.
• Be a subject Matter Expert (SME) and frontline resource for questions for all areas of the department.
• Train team members in business processes, specific client/department requirements and expectations.
• Ensure success in achieving department Services Levels and Quality expectations by fulfilling daily transactions precisely, and assist leadership with maintaining workflow, generating reports, and working/assigning tasks.
• Use company proprietary software for research and data entry.
• Research, analyze and resolve problems in a timely manner.
• Be a positive role model to team members in all areas of performance.
• Perform other duties, as necessary.
• As business needs arise, the ability to have a flexible schedule, which may include overtime, may be required, in addition to the established schedule.
Education and Experience:
Minimum
• High School Diploma, General Educational Development (GED) or comparable completed educational certification.
• Proficient in using Microsoft Office or Google Suite, products.
• Strong verbal and written communication skills.
• Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization.
Preferred
• Previous leadership experience.
• Experience in fast-paced production environment.
• Familiarity with automotive, titling or finance industry.
• Critical thinking skills.
• Proven ability to organize and prioritize daily work.
Workplace Environment:
• Perform routine and repetitiv...