Director of Catering & Convention Services

job overview

Develop and implement the total sales and marketing strategies of the catering department, including securing new accounts, maintaining existing accounts, and executing sales and marketing tactical plans to maximize the profitability of the hotel while maintaining guest satisfaction.

At InterContinental Hotels & Resorts^® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:


* Be charming by being approachable, having confidence and showing respect.


* Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
of getting things done.


* Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities



* Direct the day-to-day activities of the catering team.  Advise staff of formal policies and procedures.


* Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.  Alert management of potentially serious issues.


* Establish client base of organizations, associations and commercial business through direct outside sales efforts for the purpose of securing business for the hotel.  Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.


* Develop, train and motivate a catering team that is responsible for developing new accounts, maintaining existing accounts, and implementing catering strategies to achieve catering revenue goals and maximize profits for the hotel, while maintaining guest satisfaction.

Develop and maintain relationships with key clients in support of food & beverage sales, and catering/banquet services. 


* Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.      Work closely with Executive Chef on menu design and concepts pricing for catering events.


* Achieve budgeted revenues and personal sales goals.  Assist management in the preparation of the annual departmental operating budget, and financial plans which support the overall objectives of the hotel.  Complete forecasts, plans, and sales production reports.


* Identify operational problems that impact the effectiveness of overall catering sales performance and work closely with appropriate Departments on solutions.


* Conduct banquet and catering facility tours and entertain clients in accordance with company and property policy.


* Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc.  Arrange all details of conventions and or catering events to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, VIP services, and approved method of payment. 


* Review daily posting of charges, res...