Concourse Product Manager - Payments - Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in the Concourse team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.

As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities



* Develops a product strategy and product vision that delivers value to customers


* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap


* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition


* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability


* Serves as a liaison between our Sales, Implementation, and Service Partners


* Develops and maintains procedures and materials for clients, billing, compliance, complaints, sales enablement, implementation, service and vendor management


* Incident management ensuring clients, coverage teams, and internal stakeholders are aware of platform issues and resolutions


* Supports release communications and collateral updates


* Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in product management or a relevant domain area


* Advanced knowledge of the product development life cycle, design, and data analytics


* Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management


* Experience executing operational management and change readiness activities


* Experience in product deployment processes


* Client facing engagement


* Proficient in crafting clear and concise written content


* Ability to effectively communicate and collaborate with both internal teams and external clients

Preferred qualifications, capabilities, and skills



* Demonstrated prior experience working in a highly matrixed, complex organization


* Developed kno...